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Terms and Conditions

By using this site and purchasing from this or affiliate sites you agree to the following: I understand that Matrix Therapy Products Corp./ has sold me, or my company, these products solely for the therapeutic benefit of my animals and does not condone, encourage, or solicit the breaking of any law. I understand that administration of any product, no matter how well-known or frequently used, carries the possibility of adverse reactive effects. Individual results of any kind cannot be guaranteed. I hold Matrix Therapy Products Corp./, their agents and employees, blameless for my decision to use these therapeutic products. I have read, understand, and am in complete agreement with the assertions made in this disclaimer. I understand that the products on this page and the information shared does not replace veterinarian care, and that it is recommended to always work with a veterinarian.

Terms of Sale
Oregon has NO sales tax. Any applicable sales taxes in your state, is your responsibility.

Payment Terms
All orders require payment in advance. Credit cards accepted: Visa, MasterCard. AMX, Discover. Online store uses PayPal and offers a Bill Me Later program. You may also pay by check or bank transfer. M.T.P.C. will not ship COD and has the right to refuse any order.

Return Policy
A Return Merchandise Authorization number (RMA) must be obtained from MTPC prior to the return of any merchandise. All returns must be shipped freight prepaid and properly packaged.

All merchandise sold by MTPC comes with manufacturer’s warranty only.

Shipped via Best Way using UPS or US Postal Service. For special request or expedited order, additional shipping charges apply. All shipping and pricing errors must be reported within 7 days of receipt of shipment. All orders shipped FOB Beavercreek, OR 97004. Shipping fees are not refundable. Refused or returned shipments will incur a 20% restocking fee, plus shipping charges.

Matrix Therapy Products Corp. (MTPC) Privacy Policy
We only use the information we collect about you to process orders and to provide support and upgrades for our products. When you order we need to know your name, e-mail address, mailing address, and credit card information. This allows us to process and fulfill your order and to notify you of your order status. We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all customer data we collect is protected against unauthorized access.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers. MTPC does not sell, trade, or rent your personal information to others. MTPC may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of Simple Joe, our users, or others. 

Your Consent
By using The Best-Vet Store, you consent to the collection and use of this information by MTPC. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. MTPC also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and MTPC has no control or influence over their policies. Please check the policies of each site you visit for specific information. MTPC cannot be held liable for damage or misdoings of other sites linked or otherwise.


Questions and Feedback
If you have any questions or feedback related to our Privacy Policy, please email us at or call (888) 764-5115


Thank you for shopping with us.

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